Returns + Exchanges
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ShIPPING & RETURNS
I ship out orders within 2-3 weeks of purchase unless otherwise noted, primarily via USPS. If you need to expedite your shipment, please let me know, and I will try to accomidate! After your item ships, you will receive a confirmation and tracking number. Insurance up to $50 is automatically included in USPS Priority Mail shipments.
Returns and Exchanges
If you are not totally happy with your purchase, please let me know, and let me know why! I work hard to craft items that you will love, and love learning from customers! I am happy to refund or exchange your purchase within the first 30 days. Defective products will be replaced at my expense, including shipping, within one month from notification.
To return your product, you should mail your product to: sunhouse craft 123 North Broadway Street Berea Kentucky, 40403, United States.
You will be responsible for paying for your own shipping costs for returning your item.
Please allow another two weeks for crafting and shipping of your replacement item. Thank you for supporting this maker!
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.